Frequently Asked Questions
Everything you need to know about your Marathon Watch order and experience.
What shipping methods do you offer?
We provide standard and expedited shipping options globally. Orders are typically processed within 1-2 business days, and tracking information is sent via email as soon as your package departs our facility.
What is your return policy?
We offer a 30-day return policy for all unworn watches in their original packaging. Please ensure all protective films and tags are intact to qualify for a full refund.
Do your watches come with a warranty?
Yes, every Marathon Watch is backed by a 2-year limited manufacturer's warranty that covers movement defects and craftsmanship issues from the date of purchase.
What payment methods are accepted?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How do I care for my mechanical watch?
To ensure longevity, we recommend regular servicing every 3-5 years. Avoid exposing your watch to extreme magnetic fields and ensure the crown is fully screwed down before any contact with water.
Can I track my international order?
Absolutely. Once your international shipment is dispatched, you will receive a tracking link that allows you to monitor its progress through customs and final delivery.